They were phenomenal to work with. They kept the price down. They were responsive; it was a holiday weekend, Good Friday but they came out. They were very accommodating and the people who installed for them are wonderful people. You are very comfortable having them came in to your home. They are very helpful. They come when they say they’ll come. Their price is reasonable. They are very nice people. I will use them again with no hesitation and I will recommend them to anyone.
Description of work: They put in a chair lift for my mother and also we had them come back to put in a grab bars for the shower. The second visit, they came here because a battery or the wire came off her chair, they repaired it with no service charge at all.
December 5, 2018
You stand by your products and services. Your servicemen are knowledgeable. They get the problem fixed and take the extra step to make the service exceptional.
The lift from the garage to the house has provided a safe and efficient way to transport in and out, enhancing the quality of life.
The 101 Mobility staff has been professional, dependable and easily contactable.
Product works great with no problems. The service personnel were extremely nice and easy to work with and were very professional and skilled with installation and training. I cannot say enough of how great and timely they were. Highly recommend to anybody who might require their products and services. I truly am extremely happy with everything they did.
Service calls are prompt and reliable. A diagnosis is made immediately and every attempt is made to get the equipment working as fast as possible.
Office staff is courteous and caring and professional.
The equipment provided is top of the line.
Billings are accurate and prices are reasonable.
It has only been a day since the installation of my Pinnacle 101 Stair Lift, but I love it dearly! Having received a new hip at the end of January, I am still recovering and staying on one floor of my house--until today. Let me count the times I used the device: six or eight. Everything from doing laundry, emptying garbage, and fetching a battery charger.
The space-saving feature especially pleases me. The bottom rail retracts out of the way in a narrow passage at the bottom of the stairs and allows movement across the area.
The installation came about in a relatively short time and the installer was pleasant and quite knowledgeable. He didn't mind questions and requests for demonstrations of various aspects of the equipment.
My grandchildren, who are currently living in France, can hardly wait until they visit and can ask to do errands into the basement. I offered them a live demonstration via Face Time yesterday. A first?
Additionally, the time between "ask" and "installation" was short and very professional.
like Bruno stairlift second one that we have had---when I had problems withe first and it was declared no longer serviceable your people installed a new that day-only one day after I called for service. in the past four years that we have had this stairlift you have been here within 24 to 48 hours to correct my problem after calling for service. your people have been professional,helpful and courteous at all times--- thank you
The installer was awesome and took his time to make sure we understood how to use the chair and what to do if we run into any issues. I'm so happy now that my 88 year old Grandmother can get up and down the stairs safely and regain some of her freedom. Thank you!
The technician,Tony, was very professional, friendly and thorough. He serviced the 2 stair lifts and they are running great. He answered my elderly mother's questions and did not try to do more than what was required. Very pleased and would highly recommend this company and technician.
Everything about our stairlift experience with 101mobility exceeded our expectations. I’m glad I trusted the positive reviews on this site and strongly advise you to do the same if you need any of their services. This company is great!
The Free Span mover has been a life-saver for me. I am caregiver for my husband who has left side paralysis due to a stroke. We started with a Hoyer Lift which is a totally unsafe piece of equipment for use by one person. With this I can move him from bed to chair to wheel chair. Nothing is easy but this is a big help.
The product itself....a steel frame as opposed to an aluminum one.
I like that the company has responded quickly to service requests
when I call. The workers seem knowledgeable & have been polite & respectful.
101 Mobility was recommended to me by a friend who installed a stair lift for his mother. I called on a Thursday for an estimate and Greg came out the same day. Our stair lift was installed the following Monday. The installation technicians were very professional. I am grateful for the exceptional service and the safety this will provide for my husband.
My email inquiry for service was addressed and I received a return phone call. Costs involved were explained and the service appointment was scheduled. The tech arrived the scheduled day & time & solved the problem.
Services are prompt. Technicians are very polite and considerate of my age and disability. They are very well prepared to install and service the Bruno stairlifts.
The products are first rate. My indoor stairlift had some battery charging issues during the first year, but everything is working well now. My outdoor stairlift is brand new at this time, but I feel confident that it will enable me to get outdoors at last and enjoy traveling once again.
My bathtub assist bars have helped tremendously and they show no signs of corrosion or discoloration after 15 months of use.
My phone contacts with 101 Mobility have been more than satisfactory. The telephone ladies have always been extremely helpful. They are always cheerful and sympathetic, regardless of my mood. It's a pleasure to find positive phone support in this age of automated answering systems and foreign languages, all designed to fend you off, it seems.
every member of the company was extremely polite and took time to answer all questions. The young men who installed the VLP were especially careful with work in my house and made the whole process comfortable. They even matched my paint and plaster wall pattern which has impressed everyone who came to watch the process. The construction is well built and commended by all my friends who have ever done any construction work, I have already recommended 101 Mobility to others.
Very pleased with customer QA of 101 Mobility. As a senior citizen who depends upon the System, I know if I am in trouble I can get help fast.
I highly recommend this company to other senior citizens. I dealt with a competitive company who exploited me. I think if you need a chair lift system, be aware all companies do not adhere to 101 Mobility ethics. If you research before the purchase you will agree this company is a good choice.
No pressure from your representative. Was kNowlegeable about the product. Very courteous, pleasant, and helpful. Also she understood our financial situation and placed no pressure on us.. as for the product, I'm sorry we didn't have it put in sooner. It certainly has helped to solve some of our problems.. the installer, Jordan was very thorough, efficient and productive. He incurred a few problems with the installation which he took care of with no problems. We couldn't believe how fast it was installed and ready to use.
Thank Elaine and Jordan and 101 Mobility for the great job and hopefully a great product.
Mr. & Mrs. [LAST NAME REMOVED]
Product appears to be well designed. It has worked well for the person in our family who needs to use it to go down or up the stairs.
Your installers were very nice and very professional. Their work was excellent.
I reached out through the website, was immediately contacted and set up a visit. Elaine couldn't have been more helpful and informative. We were selling the pitch to my great aunt and Elaine didn't pressure us, but made sure we had all the facts. I would recommend 101 Mobility to anyone looking for a stair lift.
You have outstanding products. Your service techs are always on time, polite, professional and perform their job efficiently. We have never had any complaints when we use your services. Keep up the great work! Thanks for providing a great service for our agency, An Answered Prayer, LLC, and our consumers.
I just wanted to tell you that Mark and Dan are the best! They are prompt, they are dedicated to detail and committed to the job not the clock! And most importantly they are amazingly clean about everything they do and clean up every night. I think the bathroom is beautiful and I am so excited for my mom to feel so much more comfortable!
Thank you from the bottom of my heart for being so diligent and hiring the right type of people. Believe me in my job I’m involved in new construction and I see such horrible sloppy work it is so ridiculous and that’s not the case here.
Tom A., Pittsburgh, PA
I requested quotes from several companies for installation of a lift to replace my old and no longer serviceable lift. 101 Mobility came out to size up my situation within a day or two and provided me with quotes for a couple of options within a week. The 53″ Bruno straight-through lift with an upper lift gate with mechanical/electrical interlocks that Greg quoted was the low bid (important–the whole cost was on me), the expected delivery and installation time of 1 week was the shortest of those who provided quotes (important because I couldn’t leave the house until a new lift was installed), and I liked working with him so 101 Mobility and the Bruno lift was my choice. The lift arrived a week after I put 50% down–removal of the old lift and installation of the new one took a day and a half. The guys that installed the unit were every bit as pleasant and professional as Greg despite the challenge of fitting the unit between two cement block walls that left only an inch or so to spare. There was a glitch with the upper lift gate–the specs provided by Bruno did not account for the added width of the upper lift gate actuator bracket. The guys set it up so that I could still use the lift while Bruno sent out a new gate that swings in the opposite direction to solve the problem–it was installed two weeks later. The total cost was $6614. The unit looks good and runs smoothly and quietly. I don’t expect to require much in the way of service but am confident that 101 Mobility will provide the same prompt and professional service when I need it. All in all, an excellent experience.
Description of work: The visit was the final installation step for a Bruno 53″ vertical platform lift. From my request for a quote in mid-May through final installation, Greg provided prompt, courteous, professional service from the first call through evaluation of my needs, selection of the appropriate lift and installation.
Marilyn R., Pittsburgh, PA
It was a very positive experience from my initial telephone inquiry for information through the home evaluation and the installation process. I was provided with a lot of helpful information during the initial telephone inquiry, and all of my questions were answered to my satisfaction. 101 Mobility-Pittsburgh was very accommodating in scheduling the home evaluation as well as the installation. The price was affordable (no hidden/extra costs) and less than a competitive brand I inquired about. 101 Mobility did not exert any pressure on us to purchase the equipment from them. The installer was punctual and the installation was completed in a couple of hours as we were told it would be, including an explanation and demonstration of the use of the chair lift. Both the owner and installer were very professional and personable. Based on our experience with 101 Mobility-Pittsburgh to date, I would have no reservation recommending them to others.
Description of work: 101 Mobility-Pittsburgh recently installed a Bruno brand chair lift in our home.
Silvia B., Pittsburgh, PA
This was a request for a part on an existing stair glide which the company fulfilled promptly. This was not a service call but when I do need service on my Sterling Stair Glide I will call this company. I would recommend them because they went the extra mile to deliver the remote that I needed. They’re nice people.
Description of work: I ordered a remote for my stair glide from them. They were very |prompt to respond and even dropped the remote off to my home instead of mailing it. They were a pleasure to deal with.
Shelly K., Pittsburgh, PA
I contacted 101 Mobility and was pleased with the service from the first call to the end result. It was easy to get an appointment, they were prompt and very polite, professional and thorough. I wanted a starlight installed and they showed me the options and it was all very clear and easy. I chose the model, and as it is hand made, custom made, I waited the usual 5 weeks or so and they came, installed it, went over any questions I had, etc.
A wonderful, easy, smooth experience. I’d recommend them to anyone.
Marie Z., Pittsburgh, PA
The salesman came and was very knowledgeable and explained the chair lifts that his company sold. We decided on the Bruno because we had heard good things about it. The following week two men came out and installed it and it only took them a couple of hours. They explained how it works and we both tried it out before they left. We wanted it to help us carry things from the basement. We don’t need it yet for just going up and down the stairs but since we are both in our middle 80s we figured we will need it at some point. It’s great now when we go shopping to get the heavy items to the first floor. We used to make multiple trips up and down to get everything up stairs. Now we load up the chair and away it goes. It’s an expensive dumbwaiter but like I said we will need it some day. We priced the various chair lifts and we feel that we got the best price from a good company.
It’s a few weeks since I wrote this review and since then we have used it as a chair lift and it was great. I used it on one occasion that I had to make several trips up the steps and it was great to be able to sit and get lifted. Very glad we got this…
Charles B., Pittsburgh, PA
The company was very professional, installed a quality stair lift product at the agreed upon time. This made things much easier for my wife, who was quite ill at the time. After my wife passed away, the company uninstalled the stair lift and rebated what I thought was a reasonable amount to repurchase this unit. We’d had another stair lift also installed in our North Carolina home by a different company, and the company we dealt with there was disorganized, had an inferior product, arrived 6 hours later than promised without an apology, and low-balled me with their buy-back offer. Dealing with 101 mobility here in Pittsburgh was a vastly better experience by comparison. My only small frustration was that it took a number of calls to reach Greg about the buyback arrangements. Nonetheless I appreciated the work this company did for us.
Ronald S., Pittsburgh, PA
We visited with the company President (Greg) last week and had the equipment installed on Tuesday, 10/6/2015.
Greg was very patient, professional and thorough about explaining the features and benefits of their products. The company’s installation team was punctual, professional and VERY neat & tidy. The installation team demonstrated our new stairlift and trained us to use it.